--- title: "How to message creators and send broadcasts | UGC LATAM" url: https://www.ugclatam.io/resources/videos/how-to-message-creators description: "See how the Inbox works on UGC LATAM: one-to-one messages with automatic translation, read receipts, quick templates and campaign broadcasts." lang: en --- Training Inbox For brands, For agencies 2 min 1 s # How to message creators and send campaign broadcasts Chad Smalley (https://www.ugclatam.io/about/chad-smalley) Published November 14, 2026 · Last updated November 14, 2026 ## Short answer To message creators on UGC LATAM, open Inbox. My Messages holds one-to-one conversations and Campaign Messages holds broadcasts. Write in your own language: messages are translated to Spanish or Portuguese automatically. Two green check marks mean the creator has read it. Use New Message for templates, or send a broadcast to every creator in a campaign. Start free: https://www.ugclatam.io/demo Book a demo: https://www.ugclatam.io/demo/step-2 ## In this video 1. 0:00 What the Inbox is for 2. 0:08 My Messages and Campaign Messages 3. 0:17 Filters, stars and archive 4. 0:38 Read a conversation 5. 0:43 Automatic translation 6. 1:01 Read receipts and Notify again 7. 1:18 Start a new message with templates 8. 1:31 Send a campaign broadcast ## Steps 1. Open Inbox from the left menu. My Messages holds one-to-one conversations and Campaign Messages holds broadcasts. 2. Filter by campaign or search by creator name. 3. Open a conversation and write in your own language. Messages are translated automatically. 4. Attach a file or add an emoji, then press Enter to send. 5. Check the marks under your message: two green checks mean read, one grey check means not read yet. Click Notify again to resend. 6. To start a conversation, click New Message, pick an active creator and use a quick template. 7. To message everyone in a campaign, open its group in Campaign Messages and send a broadcast. Part of our guide: all UGC LATAM video guides (https://www.ugclatam.io/resources/videos) ## Transcript Once you approve a creator, the conversation moves to your Inbox. Here is how to message creators and keep every campaign on track. Open Inbox from the left menu. My Messages holds your private, one-to-one conversations. Campaign Messages holds your broadcasts. Use the campaigns and jobs filter to see only the conversations for one campaign, or search by creator name. Each conversation shows the creator, their country and how many of your campaigns they are in. Pending Reply means the creator is waiting on you. Star the conversations you want to follow closely, and archive the ones that are finished. Open a conversation to read the full thread. The campaign it belongs to is shown at the top. Write in your own language. Messages are translated automatically: your creators read you in Spanish or Portuguese, and their replies appear in the language your dashboard is set to. Attach a file or add an emoji from the message box, then press Enter to send. Two green check marks under your message mean the creator has read it. A single grey check means they have not read it yet. Click Notify again to resend the same message. The creator profile on the right shows their active campaigns with you. Click View Profile to open the creator's entire profile. To start a conversation, click New Message. Filter by campaign, pick an active creator, and use a quick template such as a creator check-in, a product update, a content request or a payment update. To save time, send a broadcast. In Campaign Messages, open a campaign group and write one message to your entire creator network for that campaign. A broadcast is one-way: creators can read it, but they cannot reply to it. Each broadcast shows how many creators it was sent to and how many have read it. The Creators tab lists who has read it and who has not. Next, review the videos your creators deliver. ## Frequently asked questions ### How does messaging with creators work on UGC LATAM? After you approve a creator, the conversation is in your Inbox. My Messages holds private one-to-one conversations and Campaign Messages holds broadcasts. You can filter by campaign or search by creator name. ### Do brands need to write to creators in Spanish or Portuguese? No. Write in your own language. Messages are translated automatically: creators read you in Spanish or Portuguese, and their replies appear in the language your dashboard is set to. ### What is a campaign broadcast? A broadcast is one message to every creator in a campaign. It is one-way: creators can read it but cannot reply. Each broadcast shows how many creators received it and how many have read it. Part of our guide: the UGC LATAM platform overview (https://www.ugclatam.io/product/platform-overview) ## Related - How to review and approve creator applications: https://www.ugclatam.io/resources/videos/how-to-review-creator-applications - How to review, revise and approve creator videos: https://www.ugclatam.io/resources/videos/how-to-review-and-approve-creator-videos Quick answers Answers brands ask before starting Straight answers from the UGC LATAM team — updated as the platform evolves. Question 1 ## How does messaging with creators work on UGC LATAM? **After you approve a creator, the conversation is in your Inbox.** My Messages holds private one-to-one conversations and Campaign Messages holds broadcasts. You can filter by campaign or search by creator name. ## Watch next 1:02 Creators ### How to invite creators to a campaign https://www.ugclatam.io/resources/videos/how-to-invite-creators-to-a-campaign 1:27 Creators ### How to build a creator roster and share it for approval https://www.ugclatam.io/resources/videos/how-to-build-a-creator-roster 1:30 Creators ### How to find UGC creators in Latin America with Creator Search https://www.ugclatam.io/resources/videos/how-to-find-ugc-creators All training videos (https://www.ugclatam.io/resources/videos) ## Cookies We use cookies to understand how this site is used. You can change your choice at any time from the footer. 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Here is how to message creators and keep every campaign on track. Open Inbox from the left menu.\n\nMy Messages holds your private, one-to-one conversations. Campaign Messages holds your broadcasts. Use the campaigns and jobs filter to see only the conversations for one campaign, or search by creator name.\n\nEach conversation shows the creator, their country and how many of your campaigns they are in. Pending Reply means the creator is waiting on you. Star the conversations you want to follow closely, and archive the ones that are finished.\n\nOpen a conversation to read the full thread. The campaign it belongs to is shown at the top. Write in your own language.\n\nMessages are translated automatically: your creators read you in Spanish or Portuguese, and their replies appear in the language your dashboard is set to. Attach a file or add an emoji from the message box, then press Enter to send. Two green check marks under your message mean the creator has read it.\n\nA single grey check means they have not read it yet. Click Notify again to resend the same message. The creator profile on the right shows their active campaigns with you.\n\nClick View Profile to open the creator's entire profile. To start a conversation, click New Message. Filter by campaign, pick an active creator, and use a quick template such as a creator check-in, a product update, a content request or a payment update.\n\nTo save time, send a broadcast. In Campaign Messages, open a campaign group and write one message to your entire creator network for that campaign. A broadcast is one-way: creators can read it, but they cannot reply to it.\n\nEach broadcast shows how many creators it was sent to and how many have read it. The Creators tab lists who has read it and who has not. 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