How to message creators and send campaign broadcasts

1. Open Inbox from the left menu. My Messages holds one-to-one conversations and Campaign Messages holds broadcasts.

2. Filter by campaign or search by creator name.

3. Open a conversation and write in your own language. Messages are translated automatically.

4. Attach a file or add an emoji, then press Enter to send.

5. Check the marks under your message: two green checks mean read, one grey check means not read yet. Click Notify again to resend.

6. To start a conversation, click New Message, pick an active creator and use a quick template.

7. To message everyone in a campaign, open its group in Campaign Messages and send a broadcast.

Once you approve a creator, the conversation moves to your Inbox. Here is how to message creators and keep every campaign on track. Open Inbox from the left menu.

My Messages holds your private, one-to-one conversations. Campaign Messages holds your broadcasts. Use the campaigns and jobs filter to see only the conversations for one campaign, or search by creator name.

Each conversation shows the creator, their country and how many of your campaigns they are in. Pending Reply means the creator is waiting on you. Star the conversations you want to follow closely, and archive the ones that are finished.

Open a conversation to read the full thread. The campaign it belongs to is shown at the top. Write in your own language.

Messages are translated automatically: your creators read you in Spanish or Portuguese, and their replies appear in the language your dashboard is set to. Attach a file or add an emoji from the message box, then press Enter to send. Two green check marks under your message mean the creator has read it.

A single grey check means they have not read it yet. Click Notify again to resend the same message. The creator profile on the right shows their active campaigns with you.

Click View Profile to open the creator's entire profile. To start a conversation, click New Message. Filter by campaign, pick an active creator, and use a quick template such as a creator check-in, a product update, a content request or a payment update.

To save time, send a broadcast. In Campaign Messages, open a campaign group and write one message to your entire creator network for that campaign. A broadcast is one-way: creators can read it, but they cannot reply to it.

Each broadcast shows how many creators it was sent to and how many have read it. The Creators tab lists who has read it and who has not. Next, review the videos your creators deliver.

How does messaging with creators work on UGC LATAM?

After you approve a creator, the conversation is in your Inbox. My Messages holds private one-to-one conversations and Campaign Messages holds broadcasts. You can filter by campaign or search by creator name.

Do brands need to write to creators in Spanish or Portuguese?

No. Write in your own language. Messages are translated automatically: creators read you in Spanish or Portuguese, and their replies appear in the language your dashboard is set to.

What is a campaign broadcast?

A broadcast is one message to every creator in a campaign. It is one-way: creators can read it but cannot reply. Each broadcast shows how many creators received it and how many have read it.

Answers brands ask before starting

Straight answers from the UGC LATAM team — updated as the platform evolves.